Google is very good at building these utility-type products — search, e-mail, and messaging. They are sort of like the power company of the Internet. But what they lack is a sense of how people share and collaborate.
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Tom Coates in this interesting article on Google’s future. Interesting read, but if you are short on time, just skip to the summary in the last two paragraphs.
http://tech.fortune.cnn.com/2010/07/29/google-the-search-party-is-over/#com-head
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